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Application Support Manager - Leicester Hybrid
About the Role
We are seeking a highly skilled and motivated Application Support Manager to lead a dynamic team responsible for the support, maintenance, and continuous improvement of business-critical applications. This role demands a hands-on professional with deep expertise in SQL, application testing, and a keen investigative mindset to diagnose and resolve complex technical issues. You'll play a pivotal role in ensuring application reliability, performance, and user satisfaction.
Key Responsibilities:
- Lead and manage the Application Support team in resolving incidents, service requests, and change requests.
- Serve as an escalation point for complex technical issues requiring in-depth analysis and resolution.
- Perform hands-on troubleshooting, root cause analysis, and issue resolution using SQL and system diagnostics tools.
- Design and execute test cases for application upgrades, patches, and new deployments, ensuring robust functionality.
- Collaborate with developers, QA, DevOps, and business stakeholders to ensure application stability and performance.
- Monitor application performance and proactively identify areas for improvement.
- Maintain and improve documentation for supported applications, processes, and troubleshooting guides.
- Drive continuous improvement in support processes, tools, and user experience.
- Ensure compliance with service level agreements (SLAs) and regulatory requirements.
Requirements:
- Proven experience (5+ years) in Application Support, with at least 2 years in a managerial or lead role.
- Strong hands-on experience with SQL for querying, troubleshooting, and data validation.
- Solid understanding of application testing methodologies, defect tracking, and release management.
- Demonstrated ability to investigate and resolve issues methodically and independently.
- Familiarity with incident management and ITSM tools (e.g., ServiceNow, JIRA).
- Experience working in Agile or DevOps environments is a plus.
- Excellent communication and leadership skills.
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Preferred Qualifications:
- Experience with enterprise systems such as ERP, CRM, or custom-built applications.
- Exposure to scripting languages or automation tools.
- Knowledge of cloud platforms (AWS, Azure) and integration technologies.
If this role sounds like your career move please click "APPLY" OR email
