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Job Title: Maintenance Helpdesk Administrator
Location: Syston
Salary: £12.50 per hour
Hours: Full-time, Monday–Friday
Contract Type: Temp-to-Perm (potential)
Overview:
We are seeking an experienced Maintenance Helpdesk Administrator to join our client’s busy team. The successful candidate will have previous experience within a maintenance helpdesk or similar facilities environment, enabling them to quickly adapt to the role with minimal training.
Key Responsibilities:
- Manage incoming maintenance requests via phone, email, and internal systems.
- Log and prioritise jobs accurately, assigning work orders to engineers or contractors.
- Monitor the progress of jobs to ensure timely completion.
- Liaise with engineers, suppliers, and clients to coordinate works and resolve queries.
- Update and maintain accurate records within the helpdesk system.
- Produce reports and updates for management as required.
- Provide general administrative support to the facilities and maintenance teams.
Skills & Experience Required:
- Proven experience in a maintenance helpdesk, facilities coordination, or similar role.
- Ability to work with minimal training and hit the ground running.
- Strong organisational skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to prioritise workload in a fast-paced environment.
Benefits:
- Competitive pay rates.
- Friendly, supportive team environment.
- Potential to transition to a permanent role.
- On-site parking.
