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Insurance Rental Manager

Search Consultancy
Posted 11 days ago


Contract type

Full Time

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Leicester City Centre
�40,000 - Permanent
Monday - Friday with the occasional Saturday

Are you looking to for your next venture with a professional and reputable business? If so look no further!

Come and join an expanding, fast moving team where customers and clients are at the heart of everything we do. You will be a motivated and experienced call centre manager looking to motivate and lead our teams to continued success.

Your main duties will include:
* Establish and maintain a good working relationship with all customers
* Able to engage, influence and negotiate with Clients, Suppliers and Colleagues
* Attend customer review meetings and take the lead on all points relating to operational performance
* Maintaining a positive attitude, with the willingness to offer and execute ideas and solutions to enhance processes
* Lead a team of agents, team leaders and call centre managers
* Undertake regular 1:1s and ensure the team are performing in line with agreed service levels.
* Manage the operational performance and KPIs for our accounts, as well as working alongside the Business Services Department ensuring standards and KPIs are achieved at all times.
* Develop, update and work with Project teams to implement new systems, products and processes to improve efficiency and maximise customer potential.
* Monitor reservations to complaint ratio and Determine improvement plans.

The Ideal candidate will have:
* 3 years experience working within Insurance or Rentals at management level
* Good knowledge of the Motor Claims process
* First class IT - knowledge of all Microsoft and Google packages
* Work well under pressure and achieve deadlines
* excellent time management
* Experience of managing a call centre team

A DBS check will be required for the successful candidate.


Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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