Resident Liaison Officer

Niyaa People Ltd

Posted 7 hours ago, valid for 25 days

Leicester, Leicestershire LE1 4PG, England

£16 - £18 per hour

Full Time

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Sonic Summary

We are seeking a Resident Liaison Officer for a well-established contractor involved in refurbishment works in the Leicester area.
This role focuses on supporting tenants and ensuring the smooth delivery of a long-term planned maintenance programme.
The position offers a contract duration of 2 years with a pay rate of £16 to £18 per hour via umbrella.
Candidates should have previous experience in a Resident Liaison or similar housing-focused role, along with excellent communication skills.
A full UK driving license is required, and experience in the social housing sector, especially with voids or high-rise schemes, is desirable.

We're currently recruiting for a Resident Liaison Officer to join a well-established contractor delivering refurbishment works across high-rise buildings and void properties in the Leicester area. This is a key role focused on supporting tenants and ensuring smooth delivery of works on a long-term planned maintenance programme
Location: Leicester, LE1
Hours: Monday to Friday, 8:00am - 4:30pm
Contract: 2-year contract
Rate: 16 - 18 per hour (via umbrella)
Key Responsibilities:

Be the main point of contact for residents throughout the works
Provide clear, timely updates on project progress and access requirements
Schedule and coordinate appointments for contractors and residents
Address and resolve resident concerns professionally and empathetically
Maintain detailed records of contact, access arrangements, and feedback
Support community engagement and encourage positive resident relations

Requirements:

Previous experience in a Resident Liaison, Tenant Liaison, or similar housing-focused role
Excellent interpersonal and communication skills
Strong organisational ability and attention to detail
Proficiency with Microsoft Office
Full UK driving licence
Experience working within the social housing sector, particularly on voids or high-rise schemes, is desirable

To apply or find out more, please contact Tiyana on (phone number removed) or email (url removed).

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