Call Handler

Customer Service Alarm Call Handler
Location: Leicester (Office-based)
Type: Temp to Perm
Pay: 12.62 per hour
Hours: 6 days on / 4 days off (40 hours per week)
Shift Patterns:
* 2 Early: 7am - 3pm
* 2 Middle: 3pm - 11pm
* 2 Late: 11pm - 7am
Includes bank holidays. You must be comfortable working alone during shifts.
Role Overview:
We are seeking a confident and reliable individual to join a dedicated team of Alarm Call Handlers. This role is essential in ensuring client safety and maintaining operational standards in a calm and focused environment.
You will be the first point of contact when an alarm is triggered, following client-specific procedures to assess the situation and escalate if necessary. You'll also proactively check alarms to ensure they're functioning correctly and pose no risk.
Key Responsibilities:
* Contacting clients to verify alarm status and safety
* Responding to alarm calls and following escalation procedures
* Standing down alarms when no danger is present
* Managing email queries and maintaining accurate records
* Ensuring 24/7 coverage with at least one person on-site at all times
Skills & Requirements:
* Previous experience in call handling or customer service
* Strong verbal and written communication skills
* Confident working independently and during night shifts
* Good IT skills and attention to detail
* Professional and calm telephone manner
* Reliable, trustworthy, and flexible
* Full training provided
If you're looking for a role where you can make a real impact and enjoy a structured shift pattern, we'd love to hear from you.
Apply now or contact us for more information.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age