Maintenance Manager

About the Role:

We are currently recruiting on behalf of a respected building services contractor for an experienced Reactive Service Maintenance Manager to oversee the delivery of mechanical maintenance services on a key council contract.

This is a pivotal role in the business, responsible for managing day-to-day operations and ensuring reactive maintenance jobs are completed efficiently, safely, and to a high standard. You will act as the central point of contact for the council, contractors, and internal teams—managing the process from initial job receipt through to resolution and close-out.

The role is based in Leicester, with hybrid working available following the completion of a successful probation period.

Key Responsibilities:

• Manage and coordinate reactive mechanical maintenance works on council-owned buildings and facilities.
• Act as the primary liaison between the client (local authority), internal teams, and external contractors.
• Oversee the full lifecycle of maintenance jobs – from job logging, resource allocation, site access coordination, through to completion and reporting.
• Ensure all work complies with current regulations, health & safety standards, and contractual obligations.
• Manage the allocation of engineers and subcontractors to ensure responsive and timely service delivery.
• Assist with monitoring KPIs and service level agreements (SLAs), and take appropriate action to address performance issues.
• Support the preparation of reports, documentation, and client updates as required.
• Identify recurring issues and propose improvements to reduce future reactive maintenance demand.
• Contribute to team meetings, continuous improvement discussions, and assist with the planning of future service delivery.

Requirements:

Essential:

• Proven experience in a reactive maintenance management role.
• Strong mechanical services background – either via trade, engineering, or technical qualification.
• Sound understanding of mechanical building services systems (e.g., heating, plumbing, ventilation, etc.).
• Excellent communication and coordination skills – able to manage multiple jobs and stakeholders.
• Strong organisational and time management abilities.

Desirable:

• Experience working within a building services, M&E, or facilities maintenance contractor.
• Knowledge of relevant compliance requirements for council/public sector buildings.

What’s on Offer:

• Competitive salary and benefits package (dependent on experience).
• Opportunity to work with a well-established and growing contractor.
• Hybrid working flexibility after probation period.
• Collaborative team culture and support from experienced colleagues.
• Clear visibility and impact on service delivery performance.
• Career development opportunities in a stable and expanding business.

This role is ideal for a confident and hands-on Service/Maintenance Manager with strong mechanical knowledge, who thrives in a fast-paced environment and enjoys building strong working relationships with both clients and engineers.