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About the Client
My client is a recognised and highly regarded B2B Trade Distributor, and they are looking for an E-commerce Sales Administrator to join the team.
Basic Salary: £26k plus bonus
Location: Office based, Leighton Buzzard
Hours: 8.30am - 5.00pm Mon to Fri (40 hrs a week)
Benefits
- Generous company team bonus for achievement of sales targets
- 24 days annual holiday
- Team Voted Employee of the Month scheme (£100 prize for winner)
- Monthly Team Breakfast social meeting
About the Role
The E-commerce Sales Administrator manages and orchestrates customer orders placed via the e-commerce trade shop. Working as a member of the Sales Team, you are required to process e-commerce orders efficiently and accurately
This is an office-based role in a fast-paced environment where you will be expected to respond quickly to customer website enquiries, process website orders quickly and accurately, contact vendors via phone regarding stock updates and contact customers via phone to provide order progress updates as necessary.
Key Duties and Responsibilities
- Process orders received via the trade e-commerce shop efficiently and accurately
- Respond to website contact form and sales enquiries
- Respond to customer enquiries via the website’s instant chat messenger
- Contact customers via phone and email with relevant progress updates to their order and back-orders
- Taking incoming calls and responding to incoming emails (not from the website).
- Some phoning clients and interacting with customers based on their initial enquiry.
- Contact vendors via phone and email where necessary to retrieve up-to-date stock information
- Provide a helpful and friendly service to customers
- Build strong rapport with trade website customers
- Increase sales revenue where possible by up-selling web-orders as appropriate
- Maintain / update the sales contact database within scope of role
- Assist with sales administrative tasks on a delegated basis as appropriate
- Contribute and aim towards company sales targets
- Attend on and off-site training from time to time to support and develop role
About You
- A good basic level of education (i.e., schooling / further education)
- B2B sales experience (ideal but not essential)
- Experience and/or desire to work within a busy office environment working closely with your colleagues
- Good communication skills both orally & written (emails etc.)
- Good numeracy skills
- Computer skills: Competent in Microsoft Office (Outlook, Word, Excel) and a CRM System
- Self-disciplined, organised and ability to work on own initiative and with attention to detail
- Self-motivated with desire and ability to achieve own and agreed goals
- Good interpersonal and communication skills to build relationships with customers, vendors, and colleagues
- Ability to multi-task and work in a fast-paced environment and to prioritise as necessary
- Ability and trustworthiness to work alone with minimal supervision
- Great attention to detail and ability to maintain accurate and up-to-date information
