Customer Service Supervisor

Hales Group Limited

Posted 20 days ago, valid for 5 days

Letchworth Garden City, Hertfordshire SG6 3JA

Competitive

Full Time

Retirement Plan

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Sonic Summary

The position of Customer Service Supervisor offers a salary of up to £38,000 per annum and is based in Letchworth Garden City.
The role requires a minimum of 5 years of experience in a similar customer service or operations role, preferably in a customer service or order processing environment.
Key responsibilities include supervising customer order processing, managing team activities to meet service targets, and ensuring accurate documentation in the enterprise resource planning system.
Candidates should possess strong skills in Microsoft Office and JDE software, along with effective leadership, communication, and analytical abilities.
The company offers various benefits such as bonus schemes, a pension plan, private health care, and 24 days of annual holiday plus bank holidays.

Customer Service Supervisorup to £38,000 per annumLetchworth Garden City8.30am-5pm Monday to Friday An exciting opportunity has come in with one of our clients in Letchworth. As a Customer Service Supervisor you will manage the Customer Service team ensuring continuous high levels of service align with company targets. Alongside that it will include maintaining excellent ownership, ensuring optimisation of internal processes and making the best use of company resources to support operational excellence. Key Responsibilities

Supervise customer order processing, invoicing, and dispatch operations
Coordinate team activities to meet service targets and business objectives
Maintain accurate customer data, order records, and documentation in enterprise resource planning system
Manage backorders, and product traceability across systems
Handle invoice creation, corrections, credit/debit notes, and e-voucher processing
Communicate with sales reps, customers, and internal teams to resolve queries
Monitor service performance and support continuous improvement initiatives
Develop and implement work instructions, training plans, and feedback procedures
Support system enhancements and software testing in collaboration with Head Office teams

Experience:

Minimum 5 years of experience in a similar customer service or operations role, ideally within a customer service or order processing environment

Core Skills & Competencies

Proficient in Microsoft Office and JDE software
Strong order processing, invoicing, and customer service expertise
Reliable, detail-oriented, and results-driven
Excellent communication and analytical skills
Effective leadership and team collaboration
Adaptable, self-organised, and proactive in driving change
Knowledgeable in customer service, warehouse, and product workflows
Committed to continuous improvement and cross-functional coordination

Company Benefits:

Bonus Schemes
Pension Scheme (6% pension contribution)
Annual Holidays (24 days holiday plus bank holidays)
Health Care (Private Health)
Death in Service Life Policy

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Customer Service Supervisor

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