Complaints Administrator

Complaints Administrator
2-3 months +
18 Umbrella ph
Leyland, Lancashire

Hamilton Woods Associates are currently working on behalf of a housing association, who are recruiting for a Complaints Administrator to join their team on an initial temporary basis

The main purpose of the role will be to provide administrative support to their property services team surrounding repairs complaints.

Responsibilities of the Complaints Administrator includes:

• Reviewing complaints received into the business
• Effectively summarising the complaint and identifying the customers desired outcome
• Accurately recording the customer complaints on the CRM system and maintaining accurate and up to date records
• Supporting the complaint investigators with gathering required evidence
• Responding to customer queries relating to the progress of their complaints
• Drafting and sending out resolution letters

Requirements of the Complaints Administrator includes:

• Previous experience working within a complaints environment (essential)

To be considered for this exciting role, please contact Connor Lamb at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with