Sales Administrator

Location: Lichfield
Salary: 25,000 per annum
Hours: 37.5 hours per week (Mon-Fri, 8:30am-4:30pm)
Hybrid Working: Option to work from home on Mondays and/or Fridays after training
Holidays: 34 days including bank holidays
Benefits: Pension (up to 5% matched), Life Cover (3x salary), Westfield Health Cash Plan, Cycle to Work Scheme, Christmas Savings Scheme, Purchase Leave Scheme

We are seeking a proactive and detail-oriented Sales Administrator to join our dynamic team in Lichfield. In this pivotal role, you'll provide essential administrative support to our Sales Team, ensuring smooth operations and excellent customer service. You'll be the go-to person for processing orders, managing queries, and maintaining accurate records across our systems.

Sales & Customer Support

• Process invoices, credit notes, and customer returns
• Handle customer queries and complaints via phone, email, and CRM
• Support External Sales Representatives with admin and data
• Maintain accurate records in SAP and other systems
• Produce paperwork for the Production Team

Purchasing & Supplier Liaison

• Raise and manage purchase requisitions
• Resolve invoice discrepancies with suppliers
• Maintain query logs and liaise with Finance for accurate coding
• Track projected orders and inform Finance of accruals

Logistics & Dispatch Coordination

• Allocate deliveries to hauliers based on cost and location
• Monitor dispatches and ensure documentation is traceable
• Conduct trailer checks and ensure accurate loading

General Administration

• Support ad hoc projects and business initiatives
• Attend meetings or travel to other sites as required
• Represent the Sales function professionally at all times

• Strong administrative skills with attention to detail
• Excellent communication and customer service abilities
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Experience with SAP, CRM, and document management systems (e.g., Therefore, ARMA)
• Ability to prioritise tasks and work independently

This is a fantastic opportunity to be part of a supportive and forward-thinking team. We offer a competitive salary, generous benefits, and the flexibility to work from home part of the week once you're up to speed. If you're organised, customer-focused, and ready to make a difference, we'd love to hear from you!

Apply now to take the next step in your career as a Sales Administrator in Lichfield.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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