Back to search
Customer Service Apprentice
Lichfield - Fradley
Were looking for an enthusiastic and motivated Customer Service Apprentice to join our busy aftersales HGV Workshop team based in Fradley.
This is a fantastic opportunity to gain hands on experience whilst developing core skills in customer service, administration and workshop coordination all within a supportive environment.
Established in 1959, for over 65 years here at Allports we have developed successful operations in key business areas, including Authorised Distributors for Renault Trucks, Isuzu Trucks, Trailers, Rental and Contract Hire, body work and repair. We are a leading provider within our industry, with a commitment to delivering exceptional customer service.
Our benefits package includes:
- 28 days holiday (inclusive of Bank Holidays with the opportunity to buy up to an additional 5 days)
- Designated EAP service to support health and financial wellbeing
- Refer a friend scheme (earn £750 for each referral)
- Birthday and Christmas Gift Vouchers
- Discounts for UK hotel stays
- Training and Development opportunities for career progression
- Charity and Community events throughout the year
- Branded workwear and PPE provided.
What you will be doing:
Monday Friday 08:30 17:00 (based onsite)
Practical Experience
Customer Service & Front of House
-Greet and assist customers professionally, both in person and over the telephone.
-Handle customer enquires, bookings and service updates.
Job card & Booking management
-Support with the job card coordination for vehicles entering the workshop
-Coordinate bookings with technicians to support the Workshop Controller
-Keep customers and internal teams (Rental/Parts/Sales and Finance) informed about progress, costs and completion times.
Workshop Support and Communication
-Liaise between workshop team members and customers to relay accurate updates
-Support workshop administration, including parts orders and records.
-Assist in tracking repairs, inspections and service completions.
Documentation and System use:
-Input and update customer and vehicle information into internal and manufacturer systems
-Maintain accurate service records and process necessary paperwork
-Follow GDPR and company data handling procedures.
Customer satisfaction and Feedback
-Follow up with customers post service to ensure satisfaction
-Handle complaints or concerns professionally and escalate as and when required.
Training and development:
-Attending training online and face to face with our Apprenticeship provider.
-Completing coursework and a portfolio of evidence as part of the apprenticeship program.
-You will work towards a level 3 qualification
-Health and Safety - ensuring best practices when working within our workshop environment.
What we are looking for:
-A genuine interest in customer service and the motor industry
-Excellent communication and organisational skills
-A team player with a positive can-do attitude
-Microsoft Office software skills
Why join us?
-Gain a nationally recognised qualification.
-Work for an established company with fantastic opportunities for career growth.
-Receive full training and mentorship from experienced professionals.
If you are looking for a workplace where your growth is supported, your contributions celebrated look no further, apply or contact our team today!
