Assistant Finance Officer

Talent Dice Ltd

Posted 19 hours ago, valid for a month

Lincoln, LN1, England

£12.33 - £12.44 per hour

Full Time

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Sonic Summary

The position involves managing live phone calls and incoming emails as the first point of contact for the Credit Control and Adult Care Charging Teams.
Candidates should have experience in handling Tier 1 queries, including providing copies of invoices, processing card payments, and managing care breaks and adjustments.
The role requires liaising with various departments to ensure effective debt recovery actions and monitoring responses to inquiries.
The ideal candidate should have a minimum of 2 years of experience in a similar role and will receive a salary of £25,000 per year.
Responsibilities also include preparing debt cases for County Court action and assisting the Credit Control & Compliance Manager with problem-solving.

Take live phone calls, and manage incoming emails. To be the 1st point of contact for Credit Control and Adult Care Charging Teams, dealing with customer enquiries.
Manage Tier 1 questions, providing copy invoices / taking card payments / dealing with care breaks and adjustments
Refer queries to originating departments as necessary and monitor receipt of responses.
Liaise with originating department regarding appropriate further recovery action/write off.
Refer complex debts to the Senior Credit Controller.
Make contact with debtors by telephone, letter and email.
Access debtors to establish their financial circumstances and ability to pay.
Report any problems with the achievement of debt review targets to the Senior Credit Controller.
Review invoices and reminder letter for quality control.
Provide advice on debt recovery process as and when required.
Prepare debt cases for County Court action.
Assist the Credit Control & Compliance Manager & CC Co-ordinator with providing solutions to problems

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