Customer Service Manager

Simon Lincoln Recruitment Solutions

Posted 13 days ago, valid for 11 days

Lincoln, Lincolnshire LN4 2DZ, England

£41,000 - £40 per week

Full Time

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Sonic Summary

The position is for a Customer Service Manager located in a hybrid role in Lincoln, offering a salary of £41,000.
The role requires a minimum of 5 years of experience in a structured, target-driven business environment, preferably within the Commercial and Industrial sector.
Key responsibilities include leading and developing the customer services team, implementing customer service strategies, and managing service changes and complaints.
Candidates should have strong knowledge of CRM systems, KPI management, and a proven track record in driving service improvements.
The ideal candidate will possess strong leadership skills, be commercially astute, and be able to build long-term business relationships.

Customer Service ManagerLocation: Hybrid/LincolnSalary: £41,000 Hours: 40 hours per week, Monday to Friday

We’re recruiting on behalf of a leading name in the Commercial and Industrial sector, seeking a dynamic and experienced Customer Service Manager to lead their service team in Lincoln.

This is a full-time, permanent role offering a fantastic opportunity to take ownership of the customer journey and drive operational excellence across a high-performing team.

Key Responsibilities:

Lead, coach, and develop the customer services team to deliver outstanding service
Take the lead on developing and implementing the customer service strategy for the division
Act as a super user for CRM and associated systems, delivering training and continuous improvements
Manage service changes, complaints and refund processes with professionalism and efficiency
Develop and monitor KPIs to drive service performance and enhance customer satisfaction
Create and deliver a customer retention strategy
Champion continuous improvement through innovation and performance analysis
Ensure full compliance with company standards, including health & safety, environmental, and HR policies
Build and maintain strong relationships with external service providers to support regional service delivery

What We’re Looking For:

Proven background in the Commercial and Industrial sector - essential
Minimum 5 years’ experience in a structured, target-driven business environment
Demonstrable success in driving service improvements and business performance
Hands-on experience managing teams and delivering exceptional customer outcomes
Strong knowledge of the waste industry and related services
Skilled in CRM systems, reporting and KPI management
Commercially astute with solid financial and people management capabilities
Confident communicator with strong leadership and change management skills
Able to influence at senior level and build long-term business relationships
Resilient, proactive, and highly customer-focused

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