Service Administrator

Murray Recruitment are recruiting a Service Desk Administrator for our client based in West Lothian.

Role Overview:
This is an excellent permanent opportunity for a motivated and organised administrator to join a busy service desk team. The successful candidate will work within a collaborative team responsible for customer support, scheduling works, and delivering all aspects of contract administration while meeting key performance indicators.

Key Responsibilities:

• Planning and scheduling reactive maintenance works.
• Programming and co-ordinating workloads for engineers.
• Logging client calls and emails in a timely manner.
• Managing service desk enquiries and ensuring prompt action is taken.
• Raising permits and issuing RAMS as required.
• Processing job sheets and maintaining accurate records.
• Raising purchase orders for subcontractors and suppliers.
• Liaising with subcontractors to coordinate work schedules.
• Updating internal systems and databases.
• Working to tight KPIs and producing regular reports.

Skills & Experience:

• Experience in Administration and Customer Service
• Previous experience in a Helpdesk, Service or Contract Administration would be advantageous.
• Strong communication skills, both written and verbal.
• Confident in using IT systems and software.
• A collaborative team player with the ability to work independently.
• Excellent attention to detail and strong organisational skills.

Offering:

• Salary £DOE
• Monday to Friday, 8:30am – 5:00pm.
• 25 days holiday plus 8 bank holidays.
• Office-based position.
• Company pension scheme.
• Employee Assistance Programme and GP Line.
• Death in Service cover.