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We're currently working with a Housing Association based across Exeter and Bristol who are looking for a proactive and organised Tenant Liaison Advisor to join their Planned Works team and help ensure the smooth delivery of improvement projects across their housing stock.
Key Responsibilities of a Tenant Liaison Officer:
- Liaise with residents to provide updates, resolve concerns, and ensure minimal disruption during planned works.
- Conduct site visits to carry out tenant inductions, monitor works progress, and complete aftercare checks.
- Support the collection and reporting of accurate data to meet internal and external standards.
- Organise and facilitate tenant events and support the delivery of service improvement projects.
What we'd love to see from you:
- Excellent communication and interpersonal skills, with a customer-first mindset.
- Ability to manage relationships with stakeholders and resolve service delivery issues effectively.
- Experience using IT systems to manage and update project data and customer information.
- Understanding of health and safety, regulatory compliance, and the housing or construction sector is desirable.
Benefits of this role:
- 39 days' annual leave (including statutory days), increasing to 44 days with length of service
- Contributory Social Housing Pension Scheme
- Health Cash Plan and Enhanced Employee Assistance Program
- A wide range of training and development opportunities
- Company Sick Pay
- Opportunities to work flexibly and from home, where the business need allows
If this Tenant Liaison Officer role is for you then please apply or contact (url removed)
