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Interim Repairs & Maintenance Manager - Council in Sussex
6-Month Contract | 400 - 500 per day | June Start
The Council is seeking a skilled Repairs & Maintenance Manager to oversee the delivery of a high-quality, responsive repairs and maintenance service for its housing residents. This role involves managing strategic contracts, budgets, and continuous service improvement to ensure compliance with legal, safety, and regulatory standards while fostering a customer-focused environment.
Key Responsibilities:
Lead the delivery of a responsive repairs service, ensuring timely, high-quality repairs that meet or exceed performance targets.
Oversee void property management, minimising void rent loss through swift turnaround.
Manage disrepair cases, ensuring compliance with legal requirements and representing the Council in court as needed.
Work with the Asset & Development Manager to execute capital works, cyclical maintenance, and planned programmes, ensuring quality outcomes.
Maintain accurate records of housing stock, repairs, and modifications to ensure effective asset management.
Support asset management decisions with financial and qualitative data, ensuring alignment with the Council's objectives.
Develop and maintain a compliance schedule for housing assets, monitoring performance and escalating issues as necessary.
Design and implement contract management strategies to evaluate contractor performance and drive service improvements.
Ensure statutory, regulatory, and policy compliance across all housing stock through regular audits and action planning.
Oversee repairs support functions, including reactive, planned, and cyclical maintenance, aids, adaptations, and technical services.
Manage multi-million-pound budgets, ensuring financial accountability, resource allocation, and cost-effective procurement.
Contribute to strategic planning and decision-making within the Housing, Wellbeing & Communities Management Team.
Lead multidisciplinary projects aimed at improving service delivery and customer experience, using data and customer insights.
Respond to complaints, FOI requests, and inquiries from MPs, Councillors, and external stakeholders, driving continuous improvement.
Set performance targets, manage staff development, and oversee recruitment and staff well-being to maintain a high-performing team.
Embody the Council's values of trust, proactivity, respect, and kindness, promoting a culture of collaboration and innovation.
Foster a customer-centred culture, ensuring every team member is empowered to deliver outstanding service.
Ensure efficient record-keeping through optimal use of software systems, in compliance with relevant policies and regulations.
Maintain business continuity plans and participate in emergency response efforts as needed.
Commit to ongoing professional development for yourself and your team, adapting to industry trends and legislative changes.
Key Criteria:
In-depth experience in housing services within a local authority or housing association.
Proven success in managing and delivering responsive repairs teams, ensuring service quality, efficiency, and compliance with legal and regulatory standards.
Demonstrable experience in strategic contract management, including budget oversight and performance improvement.
Strong understanding of housing stock management, asset management, and maintenance programming.
Experience in leading and developing multidisciplinary teams, setting clear objectives and ensuring high performance.
Ability to handle complex disrepair cases, including legal documentation and representation.
Strong communication and leadership skills, with the ability to influence and drive change.
A customer-focused approach, with a track record of improving resident satisfaction and service delivery.
Experience with managing multi-million-pound budgets and procurement processes.
Familiarity with relevant legislation, compliance frameworks, and industry best practices in housing and repairs services.
Additional Information:
Manage up to 50 staff members.
Oversee significant budgets.
Define and shape service delivery standards across the team.
This is an exciting opportunity for an experienced professional to contribute to the ongoing improvement of housing services within the Council.
Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
