Call Centre Sales Team Leader

Job Title: Call Centre Sales Team Leader
Salary: £30,000 – £36,000 per annum (Full-Time, Permanent, 35 hours)
Location: Liverpool City Centre (Office based)
Shifts: Flexibility to work between the hours of 9am and 8pm, Mon–Fri (one in 4 Saturdays) 

Are you an experienced Sales Team Leader with a passion for driving performance, developing people, and exceeding targets? We are recruiting for a Call Centre Sales Team Leader to join a growing legal services business at their Liverpool City Centre head office.
This is an exciting opportunity to play a pivotal role in building and leading a brand-new sales team, where you will coach, inspire, and guide sales advisors to deliver outstanding results while ensuring a first-class customer experience.

What You’ll Do:

• Lead, coach, and motivate a team of sales advisors to achieve and exceed KPIs.
• Conduct daily team briefings, one-to-ones, and regular performance reviews.
• Monitor sales conversion, upselling, and cross-selling to drive revenue growth.
• Deliver training on objection handling, sales techniques, and product knowledge.
• Handle escalated or complex calls with professionalism, demonstrating best practice.
• Track and report on sales performance, identifying trends and opportunities.
• Ensure compliance with company policies, industry regulations, and data protection standards.

Key Skills & Experience We’re Looking For:

• Proven experience as a Sales Team Leader, Supervisor, or Senior Sales Advisor within a call centre.
• A strong track record of meeting and exceeding sales targets.
• Excellent leadership skills with the ability to inspire and develop teams.
• Strong customer service focus with the ability to balance sales and client satisfaction.
• Confident communication, negotiation, and problem-solving skills.
• Knowledge of FCA or Consumer Duty regulations (preferred).
• Proficiency with CRM systems and call centre technology (HubSpot experience is desirable).

Benefits:

• Competitive salary with commission and performance-related bonuses.
• 25 days holiday per year plus bank holidays.
• Birthday off.
• “Me Time” allowance.
• Loyalty scheme.
• Car park salary sacrifice scheme.
• Ongoing professional development and clear career progression opportunities.

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.