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About The Company
A long standing and reputable Housing Association based in Liverpool are looking for an experienced Manager to head up with team of Scheduling Coordinators, who work across both planned and reactive works.
About the Role
As a Scheduling Manager, you will be leading a team of eightschedulers. You will work to ensure all operatives diaries are maximised, and make sureall jobs are closed correctly, and where appropriate secondary appointments are made and customers kept up to date. You will manage, mentor, and develop a team of scheduling coordinators to ensure efficiency and effectiveness in scheduling trade works. You will oversee the scheduling of all trade works for social housing projects, ensuring alignment with project timelines and resource availability. You will work proactively to identify scheduling issues and bottlenecks, implementing solutions to maintain workflow and meet project deadlines.
You will ensure all appointments are kept and identify any failings due to no access or operative failures.Work closely with project managers, contractors, and internal stakeholders to gather requirements, resolve scheduling conflicts, and facilitate smooth communication among all parties involved. Further duties will include;
- To ensure colleagues pre-call all customers prior to their appointment to confirm operatives attendance utilising all systems available for contact details.
- To monitor teams diary throughout the day to ensure appointments are kept and warn tenants of any delays, re-scheduling where appropriate and to manage no-access jobs by researching alternative contact details prior to authorising carding of address.
- Track project progress, resource allocation, and scheduling metrics; prepare and present reports for management to support decision-making
- Develop, implement, and optimize scheduling processes and tools to enhance productivity and reduce downtime.
- Ensure all jobs attended and identified as requiring authority are passed to the client for authorisation.
- Sense check all failed KPIs as identified by Performance Management on a weekly basis and contact tenant / operative to confirm failure cause and re-schedule as appropriate or feedback root cause for further investigation by supervisors.
- Meet appraisal targets and support the delivery and achievement of overall business objectives.
About You
You are a strong people leader andhave proven management experience in a similar role, and can demonstrate an ability to train and improve a team. Social Housing or FM sector experience is ideal.
What's on Offer
Salary is dependant on experience plus a full list of company benefits available on request.
