Customer Service Advisor

Customer Service Advisor
Liverpool
£12.54 per hour
Temporary Ongoing Contract
37.5 hour per week 
Monday – Sunday – Hours between 7am and 6.15pm
Expected 1 in 4 weekends

**IMMEDIATE START AVAILABLE**

Customer Service Advisor

The Role

The overall purpose of the role is to provide ‘World Class’ Customer Service and effectively achieve the following core responsibilities…

• Deliver a truly luxury experience to customers.
• Develop an exceptional understanding of the range of products and services to fully embrace the brand values so you can provide the ultimate service to every customer and ensure that their experience goes “beyond the car”
• Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do.
• Handle all customer interactions in a prompt, professional and knowledgeable manner through a variety of communication channels to provide a truly blended service.
• Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.
• Build professional business relationships with the dealer network that will be pivotal to the quality of service that you provide to the brand’s customers.
• Provide a value-add service that enhances the customer experience and builds our brand and service reputation.
• Capture, maintain and ensure quality of customer data.
• Identify and highlight any service-related issues, incidents or trends. 

Customer Service Advisor

The Candidate

You will have the following skills, experiences and attributes…

• Experience of working in a customer contact centre environment
• Excellent verbal and written communication skills in English
• Previous experience of providing technical advice and support to customers
• A passion for delivering first class customer service
• Proven record of providing internal and external customer service
• Self-motivated and driven to succeed
• Team Player
• Technically savvy – a good understanding of the internet and smart phones and applications would be an advantage
• IT literate and good PC skills
• The commitment to work towards individual and team goals

Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.

View our latest jobs today on our website (url removed) and follow us on LinkedIn.

Consultant – April Bryan – (url removed)

ComH

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks