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Are you an experienced Customer Service Advisor seeking a flexible, part-time opportunity (20 hours per week) on a fixed-term contract?
We’re looking for passionate and skilled individuals to join our Customer Experience Team on a three-month fixed-term contract, with the potential for extension depending on business needs.
This is an agile role, meaning you’ll primarily work from home. However, you must live within a commutable distance to Knowsley to attend occasional in-person training sessions, team meetings, or other business requirements.
We can Offer You:
- Work-Life Balance: 23 days annual leave + bank holidays, plus flexibility with overtime
- Health & Wellbeing: 24/7 GP access, mental health support, fitness programs, and more
- Training & Growth: Ongoing professional development to keep you at the top of your game
Your Role:
- Handling all incoming and follow-up contact from customers with enquiries or service requests
- Promoting a customer-first culture while maintaining service levels and quality standards
- Acting as the first point of contact via phone, email, webchat, and Facebook
- Resolving customer enquiries efficiently and professionally, delivering exceptional service
- Accurately inputting and managing customer data across various IT systems, working towards service level targets
What We Need from You.
- Proven experience in a customer service environment
- Confidence using computerised database system
- Strong IT skills, particularly in Microsoft Outlook and Word
- Experience in a call/service centre for a social housing setting is desirable but not essential
- A proactive, empathetic approach with excellent communication skills
Why Liberty?We’re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career.
Apply Today!Click “Apply” below to join Liberty as our Customer Service Advisor. We look forward to hearing from you!
Closing Date: 16th October 2025(We may close early due to high demand)
