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Customer Support Technician - Wastewater Network Team
Accountabilities:
- On-site assessment of customer problems and initiation of remedial work.
- Responsibility for health and safety on-site.
- Driving first-time resolution of customer issues.
- Keeping customers informed at all times.
- Liaising with contractors to ensure timely and coordinated repairs of high quality.
- Updating regulatory data on corporate IT systems.
- Working as part of a team.
Knowledge and Skills: To be successful in this role, you’ll need to have achieved at least 5 GCSEs (or equivalent) grades A-C including Maths and English, and ideally hold NVQ level 3 in Customer Care. You’ll be able to demonstrate empathy in difficult situations and have excellent interpersonal skills. You’ll also have:
- Excellent communication skills, both written and verbal, across all levels with the ability to produce clear, concise technical data which is submitted to regulatory scrutiny.
- Initiative.
- Excellent customer service skills, setting realistic timescales and managing customer expectations.
- Ability to manage your own workload while balancing this with the ability to prioritize and think clearly under pressure.
- IT literacy.
- A full UK Driving Licence.
- Knowledge or understanding of how others resolve issues (best practice).
- Knowledge or understanding of problems faced within Wastewater Network Operations.
