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Fleet Management Customer Service Associate - English and German Speaking
Liverpool
Salary - 26,227.50
Are you ready to help transform the way people experience customer service for some of the world's leading brands? From mobility and consumer goods to industrial technology and energy solutions, we deliver smart, reliable support that improves lives across the UK and around the globe.
As our team continues to grow in Liverpool, we're looking for a passionate and dedicated Fleet Management Customer Services Associate to support one of our key campaigns.
Key Responsibilities:
Proactively make outbound calls to qualify leads and complete customer registrations
Maintain consistent and professional communication with clients and key stakeholders
Respond to customer inquiries with efficiency, professionalism, and empathy
Identify customer needs and provide accurate, knowledgeable product or service guidance
Recommend tailored solutions that align with individual customer requirements
Build rapport and foster strong, long-lasting customer relationships
Ensure customer data is captured accurately and maintained to the highest standard
Actively contribute to team performance and overall campaign success
Consistently meet or exceed personal and team-based performance targets
What We're Looking For:
Background in the automotive industry, ideally with experience in parts, products, or catalogues
A genuine passion for delivering outstanding customer service
Fluency in both English and German, with strong written and verbal communication skills
Demonstrated experience in supporting both internal and external customers
Self-motivated, driven, and focused on achieving results
A strong team player with a collaborative mindset
Confident using digital tools, smartphones, and mobile applications
Solid IT skills, with proficiency in standard PC applications and systems
A goal-oriented attitude with a strong desire to succeed and grow
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
