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We are seeking a proactive and highly organised Planner/Scheduler to join our maintenance team, supporting the delivery of responsive repairs, void refurbishments, and planned maintenance across our social housing portfolio. This role is key to ensuring efficient job allocation, timely service delivery, and excellent customer satisfaction.
Key Responsibilities
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Schedule and assign reactive maintenance jobs to operatives across designated areas
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Coordinate daily workloads with other planners to balance priorities and resources
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Monitor operative availability and track job progress in real time using internal systems
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Communicate clearly with operatives, supervisors, and clients to ensure smooth delivery
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Respond promptly to incoming job requests and emergency repairs
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Maintain accurate records of job status, completions, and performance metrics
About You
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Experience scheduling reactive maintenance in a social housing environment
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Strong customer service background with excellent communication skills
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Familiarity with operative coordination and workload balancing
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Understanding of voids, responsive, and planned maintenance workflows
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Ability to manage real-time job tracking and resource allocation
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IT literate with experience using housing or repairs management systems (desirable)
Requirements
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Proven experience in a similar planning or scheduling role
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Ability to work under pressure and manage competing priorities
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Team player with a proactive and solution-focused approach
