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Hours40 hours - Monday to Friday, will include approx. 1 Saturday and 1 Sunday month (1 - 2 days off in week)
Rota08.00 - 16.3008.30 - 17.0009.00 - 17.3009.30 - 18.0010.00 - 18.3010.30 - 19.0011.00 - 19.3011.30 - 20.00
Accountabilities/Responsibilities
- Managing all enquiries from multiple communication channels including phone, live chat, email, web and social media
- Converting enquiries into viewing appointments and bookings
- Follow up on all enquires
- Identifying opportunities and customer needs
- Updating all databases accurately to allow for effective analysis
- Liaise with the property teams regarding local sales activity and ensure they have all of the tools required locally to drive lead conversion
- Comply with Health and Safety working practice in accordance with the company’s policy
- To be flexible and work effectively with other colleagues
Skills
- Passionate about customer service
- Must have very strong written English skills for communication to customers
- Proven track record within a customer support role.
- Experience with web, social media and email sales campaigns
- Ability to work with minimum supervision and to tight deadlines
- Ability to work as part of a team
- Excellent organisational skills
- Negotiating skills
- Ability to deal effectively with people at all levels
- Ability to achieve goals and targets within timescales
Personal Qualities
- Must be performance driven
- Self-motivated and able to work independently with minimum guidance; confidence in taking the initiative and making decisions
- A real sense of ownership for the property
- Delivering high standards
- Commitment to equal opportunities
- Willing to be flexible and respond to changing circumstances
- Demonstrate a positive 'can do’ attitude and to become quickly established to add value to the business
Experience and Qualifications
Essential
- At least 1 year’s sales, retail, hospitality or customer service experience with a proven track record
