Passionate for Video Games?
Contract opportunity with well know Gamining a Technology company
Network Control Technician

Network Control TechnicianContract- 6 months potential for extension £212.50 per day Location- LiverpoolHybrid working- 2 days onsite per week7am-4pmFulltime- 5 days per weekInside IR35 Role overview:Event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge in Splunk and Datadog complements their ability to analyse and monitor system performance, while understanding API concepts and applications enhances their technical capabilities.Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management.What you'll be doing:In the day-to-day operations, the individual demonstrates proficiency in ChatOps through Slack by creating channels, coordinating resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and directing them to standard operating procedures (SOPs) or Runbooks to resolve their issues.What we're looking for:

Chat-Ops experience (Slack) - Creating channels / coordinating resources / engaging customers primarily through the Slack
Customer service - working with customer service reps to high level engineers
ServiceNow
Confluence / JIRA
IP knowledge - subnetting and general IP concepts like subnetting etc.
Light Active Directory experience
Basic security experience - helping with password unlocks / helping users create tickets and directing them to SOPs/ Runbooks to resolve their issues
Experience with Office360 – Word – Outlook – Excel – MS suite etc…

Nice to Have:

Streaming knowledge for games using MS Teams or other applications
Event management - using an alert system BigPanda / or other event management systems / taking ownership of alerts and troubleshooting them using Runbook’s /SOPs
Basic Knowledge in Splunk/ Datadog
Basic Knowledge in API concepts and applications
ITIL knowledge

Preferred Experience / Education:

Three to five years or relevant experience
A degree from a four-year college (i.e., BA. BS)

If you are interested please forward your CV to

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