Systems Analyst - Salesforce

At Adaptable Recruitment we have a rare opportunity for an experienced Systems Analyst to join an exciting, dynamic and growing business in the Liverpool area. Liaising and working key stakeholders across the business in a role fundamental to its future growth and success, you will have an in-depth knowledge and experience of Salesforce Software and be inquisitive by nature Salary: £55000 - £75,000 DoEWorking hours: Hybrid 3 days (Office based Mon- Wed)Holidays: 25 days holiday plus bank holidaysBenefits: Enhanced Benefits Package Key Responsibilities:In brief, this role is key to improve the integration and efficiency of Salesforce and Access Dimensions to meet business needs and enable data-driven decision-making fuelling growth and business performanceTo achieve this, you will:

• Act as the technical and functional expert for Salesforce and Access Dimensions across the organisation.
• In conjunction with Business Analyst / Digital Transformation Consultant, analyse system workflows, user stories and processes against company requirements to identify opportunities for system improvement, new capabilities or automation.
• Configure and customise Salesforce to meet user and business needs
• Design and implement best practice solutions, including configuration tasks including validation rules, approval processes, and flows.
• Support the integration of Salesforce and Access Dimensions with other internal systems, ensuring data consistency and process efficiency.
• Work with finance and customer success teams to optimise processes within Access
• Support system upgrades, patching, and testing across both platforms, plus undertake system administration including user and schema management (dev, UAT, prod).
• Manage data within Salesforce and Access Dimensions, ensuring data integrity, and create reports to proactively monitor and alert (including licenses, certificates, API limits, data storage, backups, archiving, availability, performance, emails functionality).
• Provide user training, documentation, and ongoing support to ensure effective system usage.

Key Skills & Qualifications:You will have the following:

• Proven experience as a Systems Analyst
• Strong hands-on experience with Salesforce, including technologies, platforms, tools, apps, data management and functionality, configuration, reporting, process automation, flows and administration.
• Salesforce Certified Administrator
• Knowledge of Power BI, SOQL or data querying tools and integration tools
• Practical experience with Access Dimensions or similar with strong financial acumen
• Excellent problem-solving skills with a data, analytical and process-driven mindset.
• Strong collaboration, communication and stakeholder management skills.
• Ability to effectively prioritise and escalate issues as required
• A can-do attitude and a thirst for challenge!