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At Adaptable Recruitment we have an Excellent Opportunity for a Claims & Customer Service Administrator to join a growing & reputable company in Liverpool City Centre working in a brilliant office environment.Package: up to £24,740 - (35 hours)Holidays: 25 days + bank (increases with service)Location: Liverpool- Fully Office based for the first 6 months then hybrid workingBenefits: Healthcare cash plan - Life Assurance - Access to EAPReporting into: Team Leader
Main Responsibilities to include:
- Check validity of claims by checking against information on the computerised system
- Process valid claims through use of computerised system in a timely and accurate manner
- Contact Policyholders by post or telephone in the event of insufficient/incorrect claim information
- Update any changes to policyholder details and send out updated schedules
- Present a welcoming, efficient and professional counter service to visiting policyholders and other visitors to the company
- Ensure visitors book is completed, post box is emptied and claim forms received via the counter are logged on the system
- Ensure the adherence to regulatory and compliance standards
- Keep your team leader informed of any unresolved issues
- As required, provide cover on the Technical Claims team (deceased, personal/dental,hospital and PMI claims)
- As required, provide cover on the Telephony team ensuring that inbound telephone enquiries are handled in a courteous and efficient manner
The ideal candidate:
- Quality of claims via claims audit, error spreadsheet etc
- Quantity of claims processed
- Quality of customer service
- Telephone manner
- Product knowledge
- Flexibility in covering in Technical and Telephony
