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We're seeking a dedicated and community-focused Neighbourhood Specialist to be the visible presence of the organisation across Merseyside. You'll play a vital role in supporting tenancy sustainability, resolving neighbourhood issues and ensuring compliance with landlord responsibilities.
Location: Across Merseyside
Hours: 35 hours per week, 5 days per week
Contract: Temp until end of March 2026
Salary: up to 22 an hour
Your new role
- Let homes efficiently to minimise rent loss, respond to enquiries (including face-to-face), act as the organisation's presence in neighbourhoods, and encourage resident involvement.
- Develop a detailed understanding of local issues, contribute to Neighbourhood Plans, and deliver agreed actions.
- Track the impact of initiatives, recommend future improvements, and help maintain and improve neighbourhood appearance, including enforcement actions.
- Deal with neighbour conflicts professionally and build effective partnerships with local service providers.
- Provide a comprehensive tenancy service, carry out inspections, deliver compliance and servicing actions, and manage service charges including budgets and renewals.
- Support the Income team with arrears' visits, undertake tenancy enforcement when required, and sign up new tenants to ensure smooth onboarding.
What you'll need to succeed
- Experience in tenancy management, compliance, and servicing.
- Confidence in handling neighbour disputes and conflict resolution.
- Knowledge of legal tenancy enforcement processes.
- Strong organisational skills and the ability to manage multiple priorities.
- Excellent communication skills with residents, colleagues, and external partners.
- Flexibility to attend sites across Merseyside.
What you'll get in return
- Full-Time hours.
- Competitive hourly rates.
- Choose to be paid via PAYE or Umbrella
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on (phone number removed).
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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