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- Work collaboratively with team members on-site and remotely to efficiently address client and company needs.
- Service and maintain CCTV, Access Control, and Intruder Alarm Systems in line with manufacturer and industry standards.
- Produce necessary documentation for both internal processes and external customer records.
- Participate in an out-of-hours call-out rota to handle fault reports.
- Assist the projects and small works teams with quotes, surveys, installations, and commissioning.
- Ensure compliance with company processes through vehicle, equipment, and procedural audits.
- Generate site-specific Risk Assessment & Method Statements (RAMS) when required.
- Conduct pre-use checks on PPE and safety equipment, ensuring compliance with health and safety policies.
- Complete chargeable works orders to a high standard and address identified defects.
- Proven experience in servicing and maintaining security systems, including CCTV, Access Control, and Intruder Alarm Systems.
- Strong technical skills with a track record in fault-finding.
- Excellent organizational skills, with the ability to manage and prioritize workloads effectively.
- Commercial awareness balanced with customer focus and engagement.
- Previous experience working directly with clients on-site.
- Strong interpersonal, verbal, and written communication skills.
- Full UK driving license, with a willingness to travel and occasionally stay away from home.
- Milestone service and commissioning experience is preferred.
- Knowledge of IP networking is advantageous.
