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Female Service Manager – Liverpool
Salary: £38,220 + £250 weekly on-call allowance
Hours: 37.5 per week, Mon–Fri (with on-call rota if opt in)
Contract: Permanent
About Us
New Start is a family-run, not-for-profit organisation providing housing and support services across Merseyside. We work with vulnerable adults, families, and young people facing homelessness and complex needs.
The Opportunity
We are looking for a Female Service Manager to lead our 24/7 supported accommodation project for women in Liverpool. You’ll manage a dedicated team, ensuring women feel safe, supported, and empowered to move forward towards independence and permanent housing.
What You’ll Do
- Lead and inspire a team delivering trauma-informed, person-centred support.
- Manage safeguarding, risk, and incident reporting processes.
- Build strong partnerships with local authorities, police, and other agencies.
- Oversee service delivery, compliance, and property management.
- Support women in building confidence, resilience, and life skills.
What We Offer
- £38,220 salary + £250 on-call fee if opt in.
- Overtime opportunities
- 22 days annual leave (rising annnually with time in service)
- Contributory pension scheme
- Medicash & EAP (post-probation)
- Bespoke training and development opportunities
- Supportive, values-led organisation
About You
- 2+ years’ management/supervisory experience in a similar setting
- NVQ Level 3 in Health & Social Care (minimum) + working towards Level 5 in Leadership & Management
- 3+ years’ experience in outreach, hostel, or residential support
- Knowledge of homelessness, mental health, substance misuse, and safeguarding
- Confident leader with excellent multi-agency working skills
This post is subject to enhanced DBS criminal record disclosure & satisfactory references.
If you’re passionate about supporting women with complex needs and have the leadership skills to make a difference, we’d love to hear from you.
Apply now and be part of a team helping to change lives across Merseyside.
