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We have an exciting opportunity to recruit an experienced Housing Officer in Liverpool on a full-time, temporary contract for a minimum of 3 months, paying up to £22.50 per hour with hybrid working.
You'll be responsible for a patch of approx 600 general needs properties across your area, ensuring the delivery of a high-quality, customer-focused housing and tenancy management service. You will require a driving licence with access to your own vehicle with valid business insurance.Your new role
- Carrying out visits to new tenants, completing tenancy audits and exchanges, new tenancy reviews and attending evictions
- Dealing with relationship breakdowns, unauthorised occupation including subletting, tenancy fraud and failure to allow access
- Completing assessment of needs for new tenants at low to medium risk of tenancy failure, signposting to external support agencies as appropriate and implementing positive interventions to encourage tenancy sustainment
- Managing your own caseload of low to medium level anti-social behaviour and other tenancy breach cases including triaging, gathering evidence/witness statements, preparing legal documentation for court proceedings and legal interventions
- Responding to general enquiries, complaints and praise from customers and local MPs
- Working in partnership with various external agencies and stakeholders including Local Authority, Police, Benefits Agencies, Social Services, Mental Health teams and others
- Preparing and serving notices where required
- Promoting and encouraging resident engagement
- Property inspections, void control and ensuring compliance with health & safety
What you'll need to succeed
- Proven experience of delivering housing & tenancy management services across general needs properties including low level ASB management, signups, voids, exchanges and income management
- Experience of managing own caseload of ASB/tenancy breaches, gathering evidence/taking witness statements, serving notices and preparing legal documentation
- An understanding of welfare reform and ability to provide basic advice/guidance
- Good knowledge of housing legislation and best practice
- Driving licence with access to own vehicle with valid business insurance
What you'll get in return
- Weekly pay
- Competitive salary
- Option to be paid PAYE or Umbrella
- Mileage reimbursement
- Hybrid working
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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