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We have an exciting opportunity to recruit a Tenancy Support Officer in Liverpool on a temporary basis until at least the end of August 2025, paying up to £20.50 per hour.
You'll play an important role in supporting the Neighbourhoods Team, assisting to resolve various tenancy management-related requests within agreed timescales by working in collaboration with other internal colleagues, ensuring a high-quality, customer-focused service is provided.
Your new role
- Owning and resolving various tenancy management-related requests and issues in line with policy and legislation
- Processing mutual exchanges and tenancy changes such as name changes & additional names to households, collecting appropriate documentation and working in partnership with the Allocations & Lettings teams
- Dealing with sensitive bereavement calls, succession claims and investigations following tenant deaths, liaising with Legal Services and Neighbourhood Officers
- Triaging and managing initial response to customer complaints generated via email or web
- Managing all garage lettings across the group
- Dealing with tenant permission requests and communicating outcomes to tenants
What you'll need to succeed
- Proven experience working within a housing management team with a good knowledge and understanding of current housing legislation and best practice
- An understanding of various tenancy management processes including mutual exchanges, successions, allocations and lettings
- Excellent communication and interpersonal skills, with the ability to work flexibly and prioritise workload
- Experience of working in a fast-paced environment and confidence in listening, presenting and influencing others to encourage innovation
What you'll get in return
- Weekly pay
- Competitive hourly rate
- Option to be paid umbrella or PAYE
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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