Sales Support Coordinator

Sales Support Coordinator

Location: LiversedgeReports To: Group Sales Director

We are looking for a highly motivated and detail-oriented Sales Support Coordinator to provide essential administrative and operational support to our Sales Team. This is a fast-paced and varied role that requires excellent organisational skills, a proactive approach, and the ability to work with multiple departments.

The Sales Support Coordinator will play a key role in ensuring smooth sales operations, supporting client communications, and helping the business deliver first-class customer service and continued growth.

Key Responsibilities

Client Communication

• Act as the first point of contact for incoming enquiries

• Qualify leads and build customer relationships through professional communication
• Communicate with clients regarding sales order confirmations, delivery timelines, documentation requirements, free issue requests and order updates.

Sales Coordination

• Liaise with NPD, Operations, and other departments to ensure smooth execution of projects and sales activities.
• Support in managing sales projects from concept to delivery

Administrative Support

• Prepare and coordinate the completion of sales documents such as tender requests, artwork approvals, technical documents and information, registration requirements etc.
• Support the sales team with data entry, scheduling, and project management

Order Management

• Accurately process incoming sales orders and requests

Data Management

• Maintain and update the CRM system.

Team Support

• Provide cover for sales and operations team members when required
• Assist with additional sales-related activities, including client information and document requests, liaison between sales team with other departments such as Quality, NPD and operations,

Join our team as a Sales Support Coordinator!

We are a leading UK-based manufacturer of vitamins, minerals, and supplements, working with key retailers, global brands as well as new start-ups and independent brand owners. We are looking for a Sales Support Coordinator to join our team.

In this role, you’ll be the backbone of our sales operation – handling incoming client enquiries, qualifying leads and coordinating with different departments, preparing documents and assisting with general sales admin and ensuring our customers receive the best service possible. You will work closely with the New Product Development team to be able to advise customers on product formulations and offer technical advise. You’ll also keep our CRM system up to date, while supporting the sales team with key projects.

What we’re looking for:

Required Skills & Qualifications

• Proven experience in an administrative, sales support, or customer service role (preferably in FMCG, manufacturing, or related industries).
• Strong organisational skills and the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM systems.
• Customer-focused approach with the ability to build strong client relationships.
• A proactive team player with high attention to detail.

INDHS