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�? Join Our Team as a Remote Customer Service Star - Out of Hours! �?
***PLEASE ONLY APPLY FOR THIS ROLE IF YOU CAN COMMUTE TO LIVINGSTON, WEST LOTHIAN***
Location:Remote, HQ in based in West Lothian and must be able to travel here for training and team meetings as and when applicableSchedule:4 days on, 4 days off on a rolling basis (hours circa 38 hours per week - 5.30pm - 9am Mon-Thurs & 5.30pm Fri - 9am Monday)Perks: Flexible hours, remote setup, 28 days holiday, all equipment provided, and a negotiable salary based on experience!
Are you a people person who loves solving problems and making someone's day better-even after 5 PM?Whether you're a night owl, early bird, or just someone who prefers a non-traditional schedule, we've got a role that fits your lifestyle!
We're on the lookout for a Customer Service Assistant who's confident, proactive, and ready to shine in an Out of Hours role. If you've got experience in customer service and are curious about the world of Facilities Management, this could be your perfect next step.
?? What You'll Be Doing:
- Be the friendly voice on the phone, answering incoming calls with a smile (yes, people can hear it!).
- Log and dispatch job orders like a pro.
- Handle client queries and prepare job quotes that make sense.
- Keep our systems up to date and our clients consistently in the loop.
- Work closely with suppliers and clients to keep everything running smoothly.
- Provide top-notch service that makes people say, "Wow!"
??? What You Bring to the Table:
- You're a self-starter who can work independently (no micromanaging here!).
- You've got great timekeeping and communication skills.
- You're organised, reliable, and love a good checklist.
- You're a multitasker who plays well with others.
- You know your way around Microsoft Office (especially Excel).
- Bonus points if you've worked in Facilities or on a Help Desk before-but it's not a dealbreaker!
?? Why You'll Love It Here:
- Remote freedom - work from the comfort of your home.
- Flexible schedule - 4 days on, 4 days off = more time for you.
- Career growth - our client loves promoting from within.
- Supportive team - you'll never feel like you're on your own.
Whether you're just starting out or bringing years of experience, our client welcomes all levels of experience and backgrounds. If you're ready to join a fast-paced, friendly team where your work truly matters-we'd love to hear from you!
?? Apply now and let's build something great together!
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
