FM Support Manager

Location: EH54, Livingston, West Lothian

Company: Simply Solutions (Europe) Limited

Simply Solutions has a fantastic opportunity for an FM Support Manager to join their operational team based in their Livingston Offices.

Simply Solutions is an International Strategic Facility Management & Workplace Partner covering a diverse range of clients across a range of sectors such as retail, food & beverage, logistic and care.

We are an independent business, offering a tailored, personal service. You deal directly with the owners of the business – nobody cares more than the people that own the business. Our services are tailored to meet each clients’ specific and unique requirements, no matter how challenging they may be, continually priding ourselves on working in harmony with our clients and their surroundings.

At present we look after 16,500 properties in the UK, with a further 2,800 properties across the Globe, taking in Countries such as Dubai, Saudi Arabia and the United States.

This is an excellent opportunity to join an experienced, developing team within the Company’s International, Deployment Office as a key member of the Operational Management Team.

The role

We are looking for an experienced, proactive Manager with an excellent working knowledge of the Facility Management and Outsourcing sectors to join the Operational Management Team.

You main duty will be taking control of the Dedicated Client Technical Services Team to support our clients across a multitude of sectors, with food & beverage being a key focus.

The role is based primarily within our International Operations Centre based in Livingston.  However there will be opportunity to travel and attend client sites for contract review meetings, along with auditing works as they happen.

This is an exciting and vital role which reports directly to the Board of Directors.

Your duties would include but would not be restricted to:

• Responsible for Managing the dedicated Client Technical Service Team
• Managing and Reporting KPI’s
• Procurement of Supply Chain Partners
• Job Costing
• Supporting Operations Manager with daily operational tasks
• Liaising with clients both internally and Externally
• Building and growing new and current client relationships
• Escalation point for client queries and concerns
• Auditing & Issuing of weekly client reports
• Quality auditing of key tasks within the team
• PPM Scheduling

Skills and Experience:

• Previous experience in a similar role is essential.
• Facility management or trade experience preferred
• Excellent Communication
• Ability to work to Deadlines
• Ability to Multitask
• Excellent Customer Service
• A strong leader with experience of managing people.
• Excellent problem-solving ability and a passion for continuous improvement.
• Knowledge of Microsoft packages including excel is essential

Job Type: Full-time

The role is perfect for someone who has proven experience, is a problem solver and is looking for a career highlight. You must have either CAFM systems or ticketing systems. I need proven FM experience as well.

Based in the Livingston Operations Centre in West Lothian, salary up to £50,000 per annum + bonus + benefits based on experience.

The core hours are Monday – Friday, 9am-5.30pm, out of hours work may be from time to time.