Customer Care Coordinator

Job Title: Customer Care Coordinator
Location: West Lothian
Contract Type: Full-time

We’re looking for a dedicated and empathetic Customer Care Coordinator who thrives in a fast-paced environment and is driven by a desire to make a positive difference. In this role, you’ll play a key part in ensuring that customer concerns are handled professionally, efficiently, and with care, while helping to improve the quality of our service delivery.

About the Role:
You will act as a central point of contact for customer queries, ensuring that all issues are managed through to resolution. This includes working closely with both internal teams and external subcontractors to coordinate responses and maintain excellent service standards.

Key Responsibilities:

• Manage incoming customer enquiries via phone, email, and digital platforms.
• Log, track, and resolve customer issues using internal systems.
• Liaise effectively with operational teams and subcontractors to investigate and resolve customer concerns.
• Keep customers informed throughout the process, ensuring a positive experience.
• Monitor recurring issues and support continuous service improvements.
• Maintain accurate records and ensure compliance with service standards.

We’re Looking for Someone Who:

• Has previous experience in a customer service, coordination, or administrative role.
• Communicates clearly, professionally, and with empathy.
• Can multitask and remain composed in a dynamic environment.
• Is confident using IT systems such as CRMs and Microsoft Office.
• Takes ownership of their work and seeks opportunities to improve outcomes.
• Can build strong working relationships with colleagues and subcontractors alike.

What We Offer:

• A supportive and inclusive team environment.
• Flexible working arrangements.
• The chance to make a meaningful contribution to essential infrastructure services.

If you’re passionate about delivering great customer care, we’d love to hear from you.


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Legal Information:
We act as an employment agency for permanent work and as an employment business for temporary work.

For roles in the UK, applicants must be eligible to live and work in the UK.

We value diversity and promote equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all areas of society and can discuss any reasonable adjustments to support your application.