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JOB TITLE: Part Time Hardware Administrator
SALARY: Upto £14,600pa
Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program
Established in the 80's our client has grown to become one of the top ten largest value-added resellers in the UK. Today, they are an independent UK company with full geographic coverage, and our skilled workforce serves a diverse customer base across the public and private sector. They have won awards for their ability to help organisations and users achieve more with technology. They specialise in realising individual ambitions to transform and evolve. They consult, define, adapt and deliver on real-life outcomes and collaborate closely to bring that positive impact home.
This is an exciting opportunity for an Administrator at the office in Livingston. In this role you will manage relationships across bespoke customer contracts that require the Hardware Support Team to deliver a repairs and maintenance support service, as well as supporting customer contacts via phone, email and through self-service portals.
LOCATION: Livingston
JOB SPECIFICATION:
- Maintaining a high level of customer service for all support queries, as well as taking ownership of user problems.
- Supporting users/customers in all hardware support returns and repairs Managing the supply of new equipment or collecting old equipment.
- Answering and responding to calls according to process and policy and resolving issues directly. Acting as a service representative for appointed services and taking responsibility for ensuring the customer journey exceeds expectation.
REQUIREMENTS:
This role will suit someone who is an Administrator or Customer Service professional with excellent communication skills.
KEYWORDS: Administrator, Customer Service, Problem Solving, Communication.
