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Job Advert: Customer Service Representative (Fluent Welsh Speaker)
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your ability to help others shines? If you're looking for a rewarding opportunity with a leading provider of outsourced customer service solutions, we want to hear from you!
Position: Customer Service Representative
Working Pattern: Full-Time (37.5 hours/week, Monday-Friday, 08:30am-18:00pm)
Location: Homeworking (equipment provided)
Proposed Start Date: 10/11/2025
What You'll Be Doing:
As a Customer Service Representative, you will play a crucial role in ensuring our customers receive the highest level of service. Your responsibilities will include:
- Managing a diverse range of inbound customer calls, resolving queries "Right First Time" with a friendly and professional touch.
- Capturing, maintaining, and ensuring the quality and safety of customer data.
- Assessing claims and responding to customer inquiries via electronic communication.
- Meeting and exceeding individual and team targets.
Requirements:
We are looking for enthusiastic individuals who possess:
- Fluency in Welsh: Both written and spoken.
- Good Verbal and Written English Skills: Clear communication is key!
- Ability to Follow Instructions: Adhere to processes with precision.
- Resilience: Thrive in a fast-paced, high-pressure environment.
- Right to Work Documentation: Verified documents must be provided.
If you are ready to embark on a fulfilling career where your customer service skills can shine, apply today! You'll be supported every step of the way by a dedicated management team that values you as an individual.
Join us and become a vital part of our customer-focused team!
Your passion for helping others is what we need! Let's make a difference together!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
