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Our client is a global SaaS type company with a range of accountancy software products within the B2B and B2C marketplace. They are now seeking a part qualified Accountant for a customer support role based at their impressive UK headquarters in central London. This is an 18 month contract initially with 3 days in the office.
Skills
- Accountancy qualifications such asACCA , AAT
- Experience in engaging with customers via outbound calls and emails,
- Experience delivering software-based product onboarding or training. E.g. Xero, Quickbooks, Sage.
- Ability and desire to learn while staying up to date with the appropriate software solutions.
Duties
- Providing customer support including onboarding partner, strategy and training.
- Be the first point of contact to resolve challenging customer queries.
- Hold consultative conversations and using questioning skills to uncover customer pain points.
- Able to build urgency in customers to activate and use their subscriptions.
Benefits
- Long contract
- Product Training
- Free Breakfast
