Administrative and Technical AssistantLocation: LondonSalary: Circa £26,000 (dependent upon experience)Hours: Monday – Friday, 8:30am – 5:30pm (1-hour lunch break)Are you highly organised, proactive, and tech-savvy? Do you enjoy supporting a busy team and being the go-to person who keeps everything running smoothly? If so, we’d love to hear from you.We are seeking an Administrative and Technical Assistant to join our London-based technical support team. This role is vital in ensuring we deliver excellent service to our clients and provide seamless coordination within the team.The RoleYou will be the first point of contact for many client enquiries, responsible for managing inbound communications, coordinating workloads and diaries, onboarding new clients, and liaising with suppliers. Over time, you’ll also develop the skills to provide basic technical support, helping our team deliver the highest level of service.Key Responsibilities

Answer and manage inbound client enquiries promptly and professionally
Coordinate technical support requests and assist with scheduling site visits
Respond to new business enquiries and coordinate responses with the technical team
Support onboarding of new clients and maintain excellent client relationships
Identify opportunities to improve client support processes
General office administration and maintaining a professional office environment

Skills & Experience RequiredEssential:

Experience working on Apple/Mac systems
Previous experience coordinating and supporting team workloads
Excellent written and verbal communication skills
Strong planning skills and attention to detail
Ability to manage multiple tasks and priorities independently

Desirable:

Higher education qualification
Experience within an IT or technical support environment

Personal Qualities We’re looking for someone who is:

Resilient, motivated, and proactive
Friendly, outgoing, and positive
A strong team player but equally confident working independently
Able to use initiative and common sense in problem-solving

What We Offer

Competitive salary of £26,000 (dependent on experience)
Supportive and friendly team environment with opportunities to develop technical knowledge
A role where no two days are the same and your contribution makes a real impact

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

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