Education Services Administrator & Receptionist

Job Title: Education Services Administrator

Hours of Work: 8.45am – 4.45pm Monday to Friday, occasional Saturday/Evening

Location: Office Based (16-20 Wendell Road, London, W12 9RT)

Reports to: Education Services Manager (ESM)

Key Working Relationships: Education Services Executive, CEO, Director of Higher Education, Headteacher, Head of Procurement and Facilities, Finance & Operations Assistant, Head of Teaching Quality & Standards

Purpose of the role:

The purpose of this role is to provide administrative and operational support across the business, as part of the Education Services team. This will include day-to-day administrative support for all professional courses, support of the Senior Leadership & Executive Team and ensuring efficient management of the school office reception area.

Business Administration Responsibilities:

• Provide a professional and friendly welcome to all students and visitors entering the building
• Management of the building sign in/out system alongside Head of Procurement & Facilities
• Supporting the management of the School Calendar and Leiths Education Calendar e.g. staff meetings, INSET days, inspections, events etc.
• Communicate with the Head of Procurement & Facilities regarding refreshments for visitors and meetings
• Provide administrative support for the Diploma and Professional Courses (alongside the Education Services Executive)
• Provide administrative support to SLT & Exec e.g. scheduling meetings, booking travel & hotels, etc.
• Provide administrative support for in-house events e.g. printing
• Manage phone calls and emails – triage correspondence
• Manage office supplies
• Deal with post, deliveries, mail outs and couriers
• Overseeing visual presentation of ground floor areas and front office area
• Monitoring and re-ordering Leiths branded staff name badges, certificate paper etc.
• Arrange gifts and cards when necessary
• Put in place effective operational processes and procedures as required

Diploma/Essentials Administration Duties:

• Start of term and/or course preparations e.g. logins email, lockers, recipe packs, knives and aprons
• Maintaining and updating information for students e.g. noticeboards, accommodation information, knife carrying letters
• Work with the Head Teacher and ESM on general Diploma administration e.g. attendance registers, marks and certificates
• Work with the Head Teacher and ESM to make resources available to students on Google Classrooms and/or the portal
• Supporting Head Teacher and Exams Officer (ESM) with exam timetables, exam retakes, marks and certificates
• Work with the teaching team to produce Diploma recipe packs and resources – includes formatting
• Updating information on student noticeboards as necessary
• Manage the audio-visual capabilities of the demonstration room and check live feeds on Vimeo
• Distribution of feedback forms and collation of results

Professional Courses:

• Support with enquiries, admissions and onboarding of students on other courses e.g. Marine, WSET, Patisserie, Level 7, Taste of Diploma, Taste of Leiths, Online accreditations
• Dealing with student communications e.g. emails, sign-up sheets, notices, etc.
• Assist teachers with course preparations e.g. recipe pack printing, aprons, registers etc.
• Filing/distribution of student documentation e.g. certificates for WSET, Marine, Patisserie, Online, etc.
• Supporting Head Teacher and Exams Officer (ESM) with exam timetables, exam retakes, marks and certificates
• Distribution of feedback forms and collation of results

General:

• Attend Leiths Open House or other promotional events as required
• Liaise with the Headteacher and/or Mental Health First Aiders if/when pastoral care or safeguarding action is required for students
• Respond in person, by telephone or email to staff, students, visitors in a professional and customer focused manner
• Provide a courteous and knowledgeable point of contact for people both within and outside Leiths responding in person, by telephone or email to staff, students and visitors
• Comply with all relevant School policies and procedures including Health and Safety and Child Protection.
• Any other reasonable duties as required by the business