Head of Housing

Head of Housing

South London

Permanent 73,000 to 80,000 per annum

Hybrid working

As a member of the extended management team, the Head of Housing Management will work collaboratively across their department and with other Heads of Service and directors to ensure the effective and efficient development and delivery of council services that support departmental and council objectives.

As the successful candidate you will be responsible for the design and delivery of housing management services for the residents of the borough, which include anti social behaviour, tenancy sustainment, tenancy checks and environmental improvements. You will have 7 direct reports and overall responsibility for circa 35 people and 14,000 properties.

Some of your responsibilities will include:

• The service being delivered to the quality, Council, professional and legislative standards required.
• Corporate strategies that are effectively implemented within the area of responsibility.
• Excellence in customer service outcomes.
• Feedback, enquiries and complaints procedures are being developed and managed with the outcome being that the issues raised are effectively resolved and lessons learnt for future improvement and prevention.
• Services (including property units) being delivered on time, to budget and standards agreed.
• Opportunities to improve outcomes being proactively identified and actioned.
• Lead and motivate managers and their teams to embed a culture of high competence, effective motivation & collaboration and being outcomes focused.
• Financial expenditure and financial integrity are controlled to assure regulatory and Council policy compliance.

To be considered for the role you will need the below:

• Track record and background of consistent achievement at senior level in a local authority or large complex organisation.
• Proven transformational leadership & management experience.
• Demonstrable record of leading innovative proactive, impact focused services to residents including anti-social behaviour, co-design of services, tenancy sustainment, estate improvement and increasing resident satisfaction
• An excellent track record of building internal and external relationships and working collaboratively to achieve and deliver outstanding service, actively incorporating feedback from tenants and leaseholders.

Please click 'apply now' or contact me for more information.

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