Treatment Manager

Treament Manager, The Lanesborough Club & Spa

We have an exceptional opportunityto join ourClub & SpaTeam at The Lanesborough.

Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and Londons most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Oetker Collection

Masterpiece Hotels

Oetker Collection hotels are true masterpieces located in the worlds most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

Candidate Profile

As a Treatment Manager you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with members and guests. You will be responsible the leading the Spa Therapist team to deliver an exceptional 5-star service and take pride in creating an unrivalled guest experience.

You will be a motivator with excellent organisational skills, have a professional manner and be able to work under pressure & meet deadlines. You will be a confident communicator with the ability to lead and develop your team and influence across all areas of the business.

Key Requirements

The ideal candidate would be able to demonstrate the following attributes:

• Proven track record of success in a leadership role within a luxury Club & Spa environment, ideally as an Assistant Manager.
• Holds a recognised qualification in Beauty Therapy, such as CIBTAC or GNVQ.
• Excellent command of the English language; additional languages are a strong advantage.
• Well-organised with the ability to manage multiple priorities effectively.
• Strong computer skills, with confidence in using MS Office and other administrative systems.
• Maintains immaculate personal grooming and presentation standards, in line with luxury hospitality expectations.
• Demonstrated ability to manage, lead and develop a high-performing team in a fast-paced environment.
• Confident in managing recruitment, staff appraisals, budgeting and forecasting procedures.
• A collaborative team player with excellent interpersonal and communication skills.
• Committed to providing outstanding customer service and creating exceptional guest experiences.