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Ref 22980
The Skills You'll Need: Mandarin and English fluent, Solid B2B account management, project management and technical skills.
Your New Salary: Up to £68k depending on experience
Hybrid: 3 days in the office, 2 days at home
Start: ASAP
Location: London
Working Hours: 9am-6pm with 1 hour lunch break (require flexible overtime work)
Mandarin speakingAccount Manager - What You'll be Doing:
- Collaborate closely and actively support Senior AMs in their everyday tasks to contribute to the success and growth of the company’s largest accounts.
- Serve as a key point of contact for and develop positive relationships with the company’s clients.
- Prepare regular business reviews with senior-level client contacts and gather impactful feedback and insights for continuous improvement.
- Closely collaborate with our internal operations, tech, and data teams to deliver successful performance for the company clients.
- Support Senior Account Managers and other members of the Customer Success team on client onboarding, operational improvement and growth initiatives, involving operations and tech teams to jointly and properly set-up client operations.
- Support the development and implementation of new processes and best practices for smoother account operations.
- Act as first line of support for our Key Accounts, handling various requests from clients as well as from internal teams in a timely and effective manner.
- Maintain up-to-date and accurate information about our clients to ensure knowledge base is accurate.
- Assist Account Managers in driving long-term, sustainable growth in the company client portfolio while maintaining customer satisfaction at all times.
Mandarin speaking Account Manager- The Skills You'll Need to Succeed:
- Proficient in English and Mandarin language skills.
- Solid experience in B2B enterprise customer success/client management that require high levels of cross-functional collaboration.
- Commercially minded individuals, with an eye for detail to identify growth opportunities and optimisations for the Key Accounts.
- Experienced in working with external client contacts.
- Comfortable using Google Slides (PowerPoint) and Google Sheets (Excel) to independently carry out analyses and presentations.
- Superb communication mastery, clearly structured in both verbal and written formats
- Excellent prioritisation and organisation skills, highly effective at task management and time management under pressure.
- Demonstrate resilience and grit, with an ability to thrive in a fast-paced start-up environment and adapt quickly to changing priorities.
- You must be comfortable with data analytics; you will not need to build dashboards, but you will frequently be required to interpret data and extract insights to turn them into actions, as well as work with the analytics team on proactively and continuously iterating on data reporting improvements
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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
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