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An exceptional opportunity has arisen for an experienced Hotel Duty Manager to join one of Londons most prestigious 5-star luxury hotels. This iconic property is renowned for its elegant design, impeccable service standards, and world-class guest experience.
As Duty Manager, you will be the face of the hotel, overseeing daily operations, ensuring smooth guest experiences, and supporting all departments to maintain the highest levels of service excellence.
About the role:
- Oversee hotel operations during your shift, acting as the senior manager on duty
- Lead and support Front Office, Concierge, and Guest Services teams
- Resolve guest queries and service challenges promptly and professionally
- Coordinate with Housekeeping, F&B, and Maintenance to ensure seamless operations
- Conduct regular property walks and ensure brand standards are maintained
- Manage daily reports, handovers, and ensure compliance with health & safety procedures
About You
- Previous experience as a Duty Manager, Front Office Supervisor, or Assistant Manager in a 4 or 5 hotel
- Strong leadership, communication, and problem-solving skills
- Impeccable presentation and a genuine passion for luxury hospitality
- Confident decision-maker who thrives in a fast-paced environment
- Flexibility to work shifts, including evenings and weekends
Whats On Offer
- £30,000 + TRONC (service charge)
- Complimentary meals on duty
- Uniform and dry cleaning provided
- Career development and training opportunities within a leading luxury brand
- Employee discounts and well-being benefits
Change Hospitality are acting as an Employment Agency in this instance & due to the volume of applications we regret that only successful candidates will be contacted.
We are proud to be an equal opportunities employer. Change Hospitality is committed to fostering a diverse, equitable, and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences, and we strive to ensure that every employee feels valued, respected, and supported. We believe that a diverse workforce strengthens our organisation and enhances our ability to deliver excellence.
