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Our client is a global leader in In-Vitro Diagnostics, the company focuses on Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant fields. Through its OEM business line, the company also develops and manufactures customized assays and biomaterials. It operates directly in 30 countries and reaches over 100 additional markets via distributor networks. With technology centres in the US and Europe, they reported sales exceeding €1.84 billion in 2022 and employs more than 7,000 people globally. They are looking for a flexible and eager Engineer who is willing to learn and grow their technical skill set.
Responsibilities:
To provide total engineering and technical support to customers nationwide and Product Specialists/Technical Specialists.This Field Service Engineer (FSE) will manage a programme of preventative maintenance for the South East and control a local inventory of spare parts.
- Provide support on a range of IVD products
- Diagnose, repair, and test faulty instruments promptly.
- Install new instruments, performing IQ/OQ procedures where needed.
- Deliver scheduled preventive maintenance for customer equipment.
- Maintain high-quality service aligned with company standards.
- Collaborate closely with all Technical Services staff.
- Maintain strong communication with Product Group teams.
- Work regularly with Help Line Specialists and Service Coordinators.
- Build strong working relationships with local Field Service Engineers and Product Specialists.
Person Specification:
- Strong technical competence in Engineering or Scientific fields.
- Ability to work well under pressure.
- Proficient IT skills.
- Excellent communication and interpersonal skills.
- Strong planning and organisational abilities.
- Analytical mindset with an interest in problem solving.
- Positive and helpful attitude.
- Willingness and flexibility to travel (can include international travel)
Package:
- £45,000 - £50,000 dependent on experience
- 10% bonus based on company and personal objectives
- Company car with the choice of electric and plug in hybrids
- Pension - employee 6%, employer 12%
- Healthcare
- 25 days holiday + Bank holidays
