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Key Responsibilities
- Carry out installation, commissioning, and maintenance of fibre, copper, and/or coaxial networks within MDU environments.
- Install and test customer premises equipment (CPE), including routers, set-top boxes, and Wi-Fi devices.
- Run internal cabling (cat5/6, coax, fibre) neatly and in compliance with health & safety regulations.
- Work closely with property managers, landlords, and building contractors to ensure smooth installation processes.
- Perform fault diagnosis and service restoration in MDU buildings.
- Ensure all work is completed in line with company quality standards, compliance requirements, and industry regulations.
- Maintain accurate job records, documentation, and reporting using company systems.
- Provide excellent customer service, explaining installations and resolving any queries.
- Adhere to site safety standards, risk assessments, and method statements at all times.
- Proven experience as a telecoms/fibre/broadband installation engineer.
- Good knowledge of MDU infrastructure, including risers, comms rooms, and in-building cabling.
- Competence in fibre optic installation, splicing, and testing (OTDR, power meter, visual fault locator).
- Ability to read and interpret technical drawings, schematics, and building plans.
- Strong problem-solving and fault-finding skills.
- Full UK driving licence (or equivalent in your region).
- Excellent communication and customer service skills.
- SA002
- K008
- N23 or N27 & N28
- SA020
- N29 (Flex with this one)
- UKATA OR OPENREACH ASBESTOS AWARENESSÂ
- Professional, reliable, and safety-conscious.
- Customer-first mindset, with the ability to communicate technical issues clearly.
- Flexible approach to working hours and willingness to travel.
- Self-motivated, with the ability to work independently and as part of a team.
- Strong attention to detail and commitment to quality.
