Repairs Planner

Location: Finsbury Park, N4 3FU
Hours: 8:00 AM – 5:00 PM, Full-Time, Office Based
Contract: Temp to Perm

We are seeking a proactive and organised Complaints Planner to join our busy team in Hammersmith. This is a fantastic opportunity for someone who enjoys problem-solving, has strong communication skills, and thrives in a fast-paced environment.

As a key member of the planning and customer care team, you will be responsible for managing incoming complaints, liaising between residents, clients, and internal teams to ensure smooth resolution of issues.

• Monitoring and responding promptly to the complaints inbox.

• Handling incoming calls from the client call centre — providing updates and responding to queries on job progress.

• Liaising with the complaints team via email to explain job delays and current job statuses.

• Making outbound calls to residents to provide updates and ensure clear communication.

• Carrying out courtesy calls to residents to check satisfaction with completed works.

• Logging and tracking complaints to ensure timely and effective resolution.

• Supporting the team with administrative tasks as required.

• Excellent verbal and written communication skills.

• Strong organisational skills with the ability to multitask and prioritise effectively.

• A professional and empathetic telephone manner.

• Previous experience in a customer service, planning or scheduling role (preferable within repairs, maintenance, or housing sector).

• Competent using Microsoft Office and email systems.

• Full-time, office-based role with potential to go permanent.

• Friendly and supportive team environment.

• Opportunity to grow within the organisation.

• Competitive hourly rate / salary depending on experience.

Please apply or call Leah Seber at Build Recruitment