Repairs Planner

Job Title: Repairs Planner
Contract: Temp to Perm
Salary: £16.91 per hour (Umbrella Rate)
Hours: 8:00am – 5:00pm Office-Based full time

Location: Lambeth, SW2 1EG

We are seeking an organised and proactive Repairs Planner to join our team. You will play a key role in ensuring repairs are allocated, scheduled, and completed efficiently, while maintaining high levels of customer satisfaction. This is an excellent opportunity for someone with experience in social housing and repairs/maintenance to step into a fast-paced and rewarding position.

• Manage the incoming repairs inbox, allocating work to operatives and subcontractors.

• Schedule appointments and works effectively, ensuring resources are maximised.

• Use the in-house system to monitor and actively schedule operatives and subcontractors.

• Handle complex repairs and manage demanding situations, ensuring service recovery and customer satisfaction.

• Take inbound calls and emails, log issues, allocate jobs, and monitor completion progress.

• Provide timely updates to clients and maintain accurate system records.

• Build and maintain effective working relationships with operatives, clients, customers, and suppliers.

• Diagnose and understand repair requests, taking ownership to identify needs and deliver suitable solutions.

• Experience within social housing and repairs/maintenance.

• Previous experience in planning and scheduling jobs using a planning system.

• Strong understanding of trades and repair works typically carried out by direct labour staff or subcontractors.

• Knowledge of work-in-progress reduction, jeopardy planning, further works management, and extensions of time.

• Awareness of trade job durations and scheduling requirements.