Repairs Planner

The Company

Our client is a leading new-build, refurbishment, planned and reactive repairs and maintenance, and roofing construction company with over half a century in operation and a turnover in excess of 55 million.

Family owned since the 60s they work with a mixture of private and public sector clients across London and the Southeast delivering high quality new build, refurbishment, retrofit, roofing projects, reactive repairs and maintenance projects ranging between 5m and 50m for local authorities, schools, hospitals, commercial organisations and housing associations.

The Role

Our client is currently seeking to recruit a Repairs Planner to join their team in Southeast London to effectively manage and schedule repairs and maintenance work across London and the southeast.

Roles and responsibilities include but are not limited to:

• Scheduling works into diaries daily ensuring that diaries are full and immediate attention is given to allocate work to operatives when they become free
• Check the system for emergencies and manage within a timely manner to ensure targets are met
• Respond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completion
• Provide a high-quality services to clients on a face-to-face basis
• Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of work, providing updates at regular intervals
• Ensure the system is updated in a timely manner so that the client and operations are in receipt of the most up to date information
• Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions
• Managing incoming repairs inbox and allocating repairs works appropriately